Why am I not able to login to a Test? – HackerRank Support Center

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You can log in to HackerRank Tests using your registered HackerRank Community User account or using the Test login credentials provided by your hiring company.

Note: HackerRank does not share any login credentials with the Candidates.

The following table lists some of the possible causes of a login issue and describes the solutions.

Possible Causes	Recommended Solution
Verify whether your hiring company requires you to log in with particular credentials or password.	Check the received Test email invite for any credentials provided by the company, and use them to log in. Contact the Recruiter who sent you the Test invite and request for the login credentials.
You do not have a registered HackerRank Community User account.	Click Sign up in the login form to create an account and log in. Note: If you are a Recruiter using HackerRank for Work, you must Sign up for a separate HackerRank Community user account to log in to a Test.
Verify that the specified email address and password are correct.	To verify, click Forgot Password, enter your registered email address/user name, and click Reset Password. If the specified account is registered, you will receive an email to reset your password. Click the link sent in the email to reset your password. If you see the message “Sorry, we don’t recognize you”, it implies that the specified account does not exist. Click Sign up.
An issue with browser caching of usernames and passwords.	Your browser’s caching might cause login issues. Try accessing the Test in browser incognito mode and log in using the right credentials.

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