The HackerRank for Work Test platform allows different Candidates to log in and attempt their respective Tests simultaneously. Our platform may sometimes experience an unprecedented volume of Candidates taking different Tests at the same time.
To ensure a good Test experience, the platform has a particular limit on the number of Candidates allowed to attempt HackerRank Tests at a given instant, and in a scenario where the specified limit of test takers has exceeded on the platform, a Candidate may not be able to log in to a Test.
When the HackerRank Test platform is at capacity, the following message is displayed if you're trying to log in to your Test. Note the hiring company's scheduled time window for completing the Test.
This is usually a temporary situation. We recommend:
- You try again after some time - provided there is sufficient time left in the Test schedule. You should be able to log in and start your Test when the situation eases on the platform.
- Contact your hiring manager - if the Test schedule ends soon and you are running short of time.
- Contact the recruiter or the hiring company who originally sent you the Test invitation and inform them about the situation.
- You can open the received Test invite email and click "Reply All" to send your query or request to the concerned recruiter(s) in the hiring company. The hiring firm would typically be included in the e-mail when you click "Reply All" and we'd defer to them to respond to your request.
Note: If you are a Recruiter who has Candidates trying to take Tests on the platform, contact our Customer Support via email@example.com.