Overview
HackerRank Tests integrates with Jobvite to trigger HackerRank Test invites directly from Jobvite. Recruiters managing candidate profiles in Jobvite can use this integration to carry out a seamless and efficient candidate skills assessment for different requisitions without leaving their Jobvite account.
This article provides useful troubleshooting tips for some common issues encountered while enabling and using the integration.
Troubleshooting
View the Application Details section of the Candidate profile to note any issues encountered which failed to send the Test invite.
The ‘HackerRank Test Status’ will be set to error status in case an invite could not be sent or there was some other such error. Here are the possible error statuses and the possible resolutions for them:
| Error status | Possible resolutions |
| Not Invited. Email address is not valid for this candidate | Verify that the Candidate's email address is valid. Add an alternate email address and try changing the workflow status again to "HackerRank Assessment". |
|
Not Invited. Email address is missing for this candidate. |
Ensure that the Candidate's profile has a valid email address. |
|
Test ID is missing for this requisition/No such test exists. |
In HackerRank for Work, ensure that Test ID linked with the Requisition exists and is a published Test. |
|
Not Invited. Company/Test Owner in HackerRank does not have permission to invite candidates. Not Invited. Company/Test Owner in HackerRank does not have permission to read the test. |
In HackerRank for Work, ensure that the Company Admin user account is set to "Recruiter" type, and has the required permissions to send invites. |
|
Not Invited. Inviting Owner's HackerRank Account is not activated. |
Ensure that the HackerRank for Work user's account is activated. |
Frequently Asked Questions (FAQs)
Yes. The first time we send results to Jobvite is at the end of the test once the report is generated. After that, any user action in HackerRank for Work that results in a change of the candidate report will be synched back to Jobvite. The most important visible changes are:
- A change in the candidate score
- A change in the status of the test report - for e.g. from Completed - Evaluation Required to Completed - Failed.
The HackerRank servers poll the Jobvite servers once in 60 minutes. So in the worst case, your candidate can take up to one hour to receive the invite email.
At the moment the owner/creator of the test is treated as the recruiter inviting the candidate.
No, there is no way to specify a saved template to be sent to the candidate. The HackerRank for Work default template will be used.