HackerRank Interview integrates with InterviewPlanner to enable a seamless and efficient candidate screening process for recruiters.
This article provides useful troubleshooting tips for some common issues encountered while enabling and using the integration.
API Token and Access
You must log in to HackerRank for Work with a Recruiter-type Company Admin user account to view the API access page and generate the InterviewPlanner API key.
Refer to the Prerequisites section in the Using HackerRank Interviews in InterviewPlanner topic.
- Log in to HackerRank for Work using the company admin user account which has the same email address as the InterviewPlanner user account.
- Navigate to Settings -> API access -> InterviewPlanner.
- Click Delete to delete the existing key and click Generate API key to create a new key.
- Add this API key in InterviewPlanner to enable the integration.
Refer to the Configuring InterviewPlanner - HackerRank Integration topic for detailed integration steps.
- Ensure that you have logged in to InterviewPlanner using the same email address as your HackerRank for Work user account. This is required for generating the HackerRank interview link and logging in to an interview session.
- The candidate's profile may not have a valid email address. Update the candidate's email address and try generating the interview link again.
InterviewPlanner sends us metadata about the recruiter who initiated the action to invite a candidate. That information is used to determine the inviting recruiter.
Other Troubleshooting Tips
- Verify whether the API key added to your InterviewPlanner account is valid for your HackerRank for Work account. If you are unsure, you can generate a new InterviewPlanner API key in the HackerRank account settings page and configure the new key in InterviewPlanner.
- Ensure that your HackerRank for Work user account is an activated Recruiter type account with Company Admin permissions. This user account must belong to any team. You cannot send invites using a Developer type user account.
- While sending invites from InterviewPlanner, ensure that the candidate profile has a valid email address.