Why can't I view the API keys in my HackerRank for Work account?

You must log in to HackerRank for Work with a Recruiter-type Company Admin user account to view the API access page and generate the Greenhouse API key.

Refer to the Prerequisites section in the 📄 Greenhouse - HackerRank Integration Configuration Guide.

How do I reset my Greenhouse API key in HackerRank for Work?

1. Log in to HackerRank for Work using the company admin user account with the same email address as the Greenhouse user account.

2. Go to Settings > API access > Greenhouse.

3. Click Delete to delete the existing key and click Generate API key to create a new key.

4. Add this API key in Greenhouse to enable the integration.

   Refer to the📄 Greenhouse - HackerRank Integration Configuration Guide for detailed integration steps.

Why am I unable to access or send HackerRank Tests from Greenhouse?

To use the HackerRank–Greenhouse integration, you must have user accounts with the same email address on both platforms. This is the primary requirement for the integration to work correctly.

For example, if your HackerRank for Work account uses the email address jackpeters@hackerrank.com, your Greenhouse user account must also use jackpeters@hackerrank.com.

You must log in to HackerRank for Work with this email address to:

• Generate the API key required to enable the Greenhouse integration

• Create and publish HackerRank Tests used for candidate invites

• Create email invite templates for sending Tests from Greenhouse

Alternatively, you can also use the HackerRank Tests and email templates shared with this user account to invite candidates from Greenhouse.

You must log in to Greenhouse with the same email address to:

• Access HackerRank Tests and invite candidates.

• Generate interview links.

• Log in to HackerRank interview and conduct interviews with Greenhouse candidates.

Why do I receive an error when generating a HackerRank interview link in Greenhouse?

You may receive an error due to one of the following reasons:

• You are not logged in to Greenhouse with the same email address as your HackerRank for Work account. Both accounts must use the same email address to generate an interview link and access the interview session.

• The candidate’s profile in Greenhouse does not have a valid email address. Update the candidate’s email and try generating the interview link again.

Which HackerRank Tests and email templates are available in Greenhouse when inviting candidates?

All the Tests and email templates owned by the user who generated the Greenhouse API key are available in Greenhouse. You can also access those Tests and templates which are shared with this user account.

For example, if you generate the API key using the jackpeters@hackerrank.com account, you must log in to HackerRank for Work with the same account to create the required Tests and email templates. Alternatively, you can use any Tests and templates shared with that account.

Why do I see an error in Greenhouse prompting me to publish the selected HackerRank Test before inviting candidates?

You see this error because the selected HackerRank Test is in draft mode. Greenhouse allows you to invite candidates only to published Tests.

To fix this, log in to HackerRank for Work, open the Test, and publish it. Once published, you can return to Greenhouse and send the invitation.

Refer to the📄 Draft Mode of a Test topic for information about publishing a Test.

Can the email invite template include name placeholders?

Yes. While creating an email template in HackerRank for Work, you can add the Candidate name and Recruiter name placeholders in an email invite message.

Refer to the📄 Creating an Email Template topic for detailed information.

Who is treated as the Inviting Recruiter if I invite a candidate through Greenhouse?

Greenhouse sends metadata about the user who initiates the candidate invitation. HackerRank uses this information to identify and record that user as the inviting recruiter.

Will Greenhouse reflect the updated score if I change it in HackerRank after the result is synced?

No, Greenhouse does not update the score after the result is synced.

Where can I find the candidate's completed record in HackerRank for Work?

To find a candidate’s completed record:

• Log in to HackerRank for Work, and in the Search Candidate field at the top right, enter the candidate’s email address to view their Test attempts.

• Alternatively, from the HackerRank for Work home page, select the relevant Test, go to the Candidates tab, and click the candidate’s name to view their full Test performance report.

For more details, see the topics in the Test Reports section of our knowledge base.

Log in to HackerRank for Work and in the Search Candidate field available in the top-right corner, enter the candidate's email address to view the candidate's attempts.

Alternatively, from the HackerRank for Work home page, select the required Test, and click on the Candidates tab to view the candidate's list. Click on a candidate's record to view the complete Test performance report.

Refer to the topics in the Test Reports section of our knowledge base for detailed information.

Why do I not have permission in HackerRank for Work to grade a Test I was invited to through Greenhouse?

In HackerRank for Work, ensure that your user account belongs to the Test owner's team. Alternatively, you can request the Test owner to share the Test with your account.

Is the candidate’s submitted file for a File Upload type question available in Greenhouse?

No. To view the candidate’s submission, log in to HackerRank for Work and open the candidate’s detailed Test report.