Grant HackerRank Support Access

Last updated: June 11, 2026

HackerRank allows you to grant temporary access to your account so that HackerRank Support can investigate and troubleshoot issues.

Prerequisite

You have an active HackerRank for Work account.

Granting support access

You can grant support access at either the user level or the company level.

Granting user-level support access

User-level support access allows HackerRank Support to access only your account.

To grant user-level support access:

  1. Log in to your HackerRank for Work account using your credentials.

  2. Select your profile icon in the upper-right corner.

  3. Select Settings from the drop-down menu.

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  1. Go to User > Compliance & Security.

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  2. In the HackerRank Support Access section, select how long HackerRank Support can access your account:

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    • 24 hours: Access expires after 24 hours

    • 1 week: Access expires after 1 week

    • 1 month: Access expires after 1 month

    • Forever/until revoked: Access remains active until you revoke it

    • Custom: Specify a custom access duration:

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      1. Enter a value in the Custom duration field.

      2. Select Hours, Days, Weeks or Months from the drop-down menu.

  3. Click Allow access.

A success message appears. HackerRank Support can access your account for the selected duration.

Granting company-level support access

Company-level support access allows HackerRank Support to access all user accounts in your company.

To grant company-level support access:

  1. Select your profile icon in the upper-right corner.

  2. Select Settings from the drop-down menu.

  3. Go to Company > Compliance & Security.

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  4. Scroll to the HackerRank Support Access section.

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  5. In the HackerRank Support Access section, select how long HackerRank Support can access your account:

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    • 24 hours: Access expires after 24 hours

    • 1 week: Access expires after 1 week

    • 1 month: Access expires after 1 month

    • Forever/until revoked: Access remains active until you revoke it

    • Custom: Specify a custom access duration:

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      1. Enter a value in the Custom duration field.

      2. Select Hours, Days, Weeks or Months from the drop-down menu.

  6. Click Allow access.

A success message appears. HackerRank Support can access all user accounts in your company for the selected duration.

Revoking support access

You can revoke support access at any time. After you revoke access, HackerRank Support can no longer access the affected accounts.

Revoking user-level support access

To revoke user-level support access:

  1. Select your profile icon in the upper-right corner.

  2. Select Settings from the drop-down menu.

  3. Go to User > Compliance & Security.

  4. In the HackerRank Support Access section, click Revoke access.

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  5. In the Revoke support access dialog, click Revoke access.

A success message appears.

Note: Company-level access overrides user-level access. When company-level access is active, HackerRank Support can access all user accounts in the company, and users cannot revoke support access for their individual accounts.

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Revoking company-level support access

To revoke company-level support access:

  1. Select your profile icon in the upper-right corner.

  2. Select Settings from the drop-down menu.

  3. Go to Company > Compliance & Security.

  4. Scroll to the HackerRank Support Access section.

  5. Click Revoke access.

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  6. In the Revoke support access dialog, click Revoke access.

A success message appears.